PRIVACY POLICY

Created: 1.1.2025 

This is the Privacy Policy of Oles Fast Food Ab Oy, prepared in accordance with the Finnish Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR). In this document, we explain how Oles Fast Food Ab Oy processes its customers’ personal data. This privacy policy describes what information we collect about our customers, for what purpose we use the data, and how we protect the collected information. Please note that by making a purchase and/or subscribing to our newsletter, you consent to the storage of your data.

Providing contact and payment information is mandatory when purchasing services from Oles Fast Food Ab Oy. We reserve the right to make changes and updates to this privacy policy.

1. Data Controller

Oles Fast Food Ab Oy
Bärholmsvägen 13
68870 Edsevö
Phone: (06) 7888 050
Email: info@oles.fi
Business ID: 1574803-8

2. Contact Person for Registry Matters

Oles Fast Food Ab Oy
Bärholmsvägen 13
68870 Edsevö
Phone: (06) 7888 050
Email: info@oles.fi
Business ID: 1574803-8

3. Name of the Register

Customer register of Oles Fast Food Ab Oy.

4. Purpose of Processing Personal Data

Personal data is used for maintaining customer relationships, processing orders, invoicing, improving the user experience in the online store, conducting analytics, and preventing misuse. The data is also used for informing customers about Oles Fast Food Ab Oy’s operations, if the customer has permitted this. The customer has the right to prohibit the use of their data for direct marketing.

5. Contents of the Register

The following data is stored in the register: the customer’s or company’s/organization’s name, business ID, address, phone number, email address, marketing permissions, payment and billing information, and other order and delivery-related details. A personal identity number is required for credit agreements. When subscribing to a newsletter or responding to customer surveys, the following information is collected: name, email address, and language preference. Additionally, we collect data observed from the use of the online store and derived through analytics, such as browsing data and device identification information (see the section on “Use of Cookies” below).

6. Regular Sources of Data

The primary source of information is the user themselves. Data is collected from customers when they place an order via the online store, by email, or by phone, or when a purchase agreement is made through another channel. We aim to specify which information is mandatory for contract completion and which information can be provided voluntarily.

7. Regular Disclosures of Data

The data is used solely for managing customer relationships. Some necessary data may be disclosed to third parties, such as payment system providers, credit providers for installment payments, delivery companies to ensure order fulfillment, or analytics and statistical partners for analysis purposes. Data may also be disclosed to authorities as required by law.

8. Transfer of Data Outside the EU or EEA

Data is not transferred outside the EU or the European Economic Area (EEA).

9. Data Retention

Oles Fast Food Ab Oy retains customer data as long as the customer relationship remains active. At the customer’s request, their personal data can be deleted from the register. However, for delivered orders, the retention obligation for order, payment, and billing information is determined by the Accounting Act (1997/1336 § 10).

10. Use of Cookies

We use cookies and other similar technologies. Cookies collect data on website traffic and enhance the user experience on the customer’s device. Cookies and other identifiers have an expiration period, after which the browser deletes the identifier. We collect visitor data through cookies for analytics and personalization purposes with third parties. The data used is anonymized. We utilize Google Analytics for website-related analytics. Read more about Google Analytics data processing.

11. Register Security and Protection Measures

Customer data processing is carried out with due care, and stored data is appropriately protected. Customer information is collected into a secure electronic database, accessible only with a username and password. The customer register’s administrator grants user access and defines their access levels. The customer register is handled confidentially. Only Oles Fast Food Ab Oy’s staff members, whose job roles require it, have access to the data, and they are bound by a confidentiality obligation. Customer data is stored electronically, and unnecessary paper copies are disposed of securely.

12. Right to Access and Request Data Correction

Customers can request a compiled file of their personal data, including all the information they have provided to us. Requests can be made via email. Customers can also request the deletion or modification of their personal data. Additionally, customers have the right to prohibit the processing of their data for marketing purposes. Requests regarding data processing restrictions should be sent by email to the registry contact person. The right to data deletion does not apply to personal data that must be retained for administrative, legal, accounting, or security reasons.

13. Contact

You can contact us via email: info@oles.fi